Heritage Tea is guided by an ethic we sum up in seven PERFORM™ principles:
1. Passion - we are passionate about our people, products and processes.
2. Excellence - we are devoted to ensuring excellence in all we do and say.
3. Reliability - our customers and suppliers can count on us for every order, every time.
4. Faithfulness - we do what we say, with integrity.
5. Organization - we are committed to be highly organized creating maximum efficiencies which translates into better products at better prices with better service.
6. Relentless Service - our corporate culture: going the extra mile to ensure customer, vendor and fellow employee satisfaction.
7. Magnanimity - a big word for making sure we are always giving back to the community and adhering to the maxim that giving is better than receiving.
Additionally, Heritage Tea ensures that its teas delivered to our customers are of the highest quality for the longest shelf life. All teas are divided into 4 major classifications: Low Quality, Medium Quality, Good Quality and Seasonal Quality, the highest level of quality for commercially available teas. Heritage Teas are all of Seasonal Quality, meaning they are sourced from their respective areas during their peak seasons (usually only 3-5 weeks / year.)
